General Manager – Vetcentric
Charlene has a wealth of management experience and a proven ability in business development, Charlene has more than 15 years of customer service and management experience in all aspects of operational management. Accomplished in training and motivating other team members and managers to provide a high level of service to customers and members, Charlene believes that good team leadership and a hands-on approach to management brings increased benefits to the business.
Charlene brings a wealth of experience and skills to Vetcentric in addition to a deep understanding of the Vetcentric business model. Charlene lives in Perth with her husband Steve and her beautiful furbaby Armstrong.
Kate is an experienced Marketing Manger with a demonstrated history in the veterinary industry. Skilled in account management, marketing, strategy, social media and advertising sales, Kate has worked in both the B2C and B2B areas. Kate lives in Melbourne, is a pet parent to Hunter the Bichon Frise, and enjoys traveling, catching up with friends and exploring Melbourne’s coffee culture.
Mel has over ten years of experience working in both human and veterinary pharmacies. She has a passion for inventory management and a talent for developing policies, procedures and innovative systems to streamline stock control and help practices reach their highest potential. Mel excels in training and motivating our team of Practice Group Managers nationally to provide a high level of service to our Members and their clients.
Mel has previously worked in Animal Welfare in a shelter environment assisting with re-homing and rehabilitation. When not at work Mel can be seen keeping fit walking her Greyhounds.
Practice Group Manager – NSW
Mark has always been passionate about veterinary science. He is a firm believer that enabling vet practices to be better businesses will lead to happier practice owners, more productive vets and vet nurses and positive health outcomes for clients’ pets. This gets him up in the morning!
Mark’s interests and skills lie in collaborating with leading vet practices to inspire them to be better businesses. Mark is dedicated to the systematic development and implementation of strategies to deliver a business plan. Mark is also passionate about measuring and tracking performance of a business against its targets and working together with practice teams to empower them to exceed business targets.
During Mark’s studies at university, he met his wife Kellie, who is a veterinarian. They have two delightful children: a girl and a boy, who are both at primary school. Sport captures many of his family’s weekend activities; with one of the highlights following the South Sydney Rabbitohs. For more than 16 years, Mark has been a member of the local Rural Fire Service. Mark and his family also enjoy camping and try to get away as frequently as they can.
Practice Group Manager – VIC
Danni is based in Melbourne and has worked in the veterinary industry for 24 years. She started her career as a qualified veterinary nurse and has extensive experience working in various positions working at industry wholesalers and sales representative roles. Danni has a passion for dog behaviour and owned a puppy school and dog training business for many years. Her strengths are in clinic training, team coaching and she has excellent organisational skills. She loves a good stock take and working on projects that help streamline clinic operations. Danni lives with her toddler son and their dog Bailey and cat Leroy. She enjoys camping, travelling, eating out and exploring new places.
Membership Manager & Practice Group Manager, WA
Annette comes from a Dental Business Development/Practice Management background. Annette entered the veterinary industry over 19 years ago working for a Veterinary Pharmaceutical Company and then progressed to a Sales Manager role for a WA Veterinary Wholesaler.
In 2016 Annette moved to the country to set up a self-sufficient lifestyle farm and took on the role of Business Unit Manager for a rural practice, managing two hospitals and a satellite clinic.
Annette has the knowledge, experience and proven ability to manage not only the business side of a veterinary practice, but to also work with the team to motivate and raise awareness of their emotional intelligence. Balancing business and mental health is a passion of Annette’s, and a skill that has been essential in managing work-life balance and increasing resilience in our working environment today.
Annette’s animal family consists of eight cows, 16 sheep, many chooks, turkeys, ducks, one budgie, one canary and her border collie named Willow.